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Technical Consultant - Japanese in Mountain View, CA at Regalix

Date Posted: 8/28/2018

Job Snapshot

Job Description

About Regalix: Regalix is an award-winning Global Innovation company that leverages technology and marketing to help companies grow. We create successful ventures with our clients through co-innovation and idea-driven frameworks that inspire companies to think different. We bring ideas to life by envisioning new companies, developing brands, engineering products, and designing technology platforms. Founded in 1998, Regalix is based in Mountain View. Our Silicon Valley setting has enabled us to stay ahead of emerging trends in digital technology and marketing. For over a decade, we have provided complete marketing services – Social, Mobile, Content, Multi-channel Campaigns, Technology Development, and Analytics – to companies such as Google, CA Technologies, Citi, Apple, eBay, Cisco, VMware, NetApp, Cypress, LSI, Keynote, and MetricStream.

Responsibilities:
● Shift and schedule adherence
● Timely follow ups and schedule call backs to customers where necessary
● Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks
● Make advertisers and their needs a primary focus of his/her actions; developing and sustaining productive customer relationships
● Display expertise thorough understanding of products and processes
Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process
● Escalate problems/issues to the Supervisor / Technical Experts when warranted
● Meet QA/QC requirements and other key performance metrics
● Proactive communication with advertisers and stakeholders
● Strict adherence to company policies and processes
● Effective use of tools

 

Job Requirements

Competencies:
● Customer Success - Doing the right thing for customers.
● Consulting - Analyze, interpret and advise in order to help Client /customer to make the best possible choices and provide solutions to meet their strategic goals.
● Delivering Results - Maintaining a high level of commitment to personally getting things done
● Quality Focus - Promoting and maintaining high standards of quality at work.
● Customer Service - Recognizing and understanding customers ‘needs and delivering in a manner that exceeds customers' expectations.
● Functional Acumen - Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job. Policies, Processes And Procedures - Following organisational procedures and guidelines to accomplish objectives.
● Interpersonal Communication - Communicating clearly and effectively with people inside and outside of the organisation.
● Planning And Organising - Effectively organising and planning work according to organisational needs by defining objectives and anticipating needs and priorities.
● Adapting To Change - Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organisation.
● Continuous Learning - Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work.

 

Technical Consultant / Rep Experience:
● International calling experience, preferably worked on a Technical Support program. Excellent communication skills (verbal and written)
● Exposure to basics of Digital Marketing and Web Technologies would be an added advantage
● Knowledge on AdWords will be an added advantage Eligibility Criteria:
● Any graduation/ Diploma
● International calling experience
● Should be flexible working in shifts

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